Yellow Letter prints personalized letters and mails them for you through the United States Postal Service (USPS), or ships them to you to mail yourself. This policy explains how and when your order is delivered, and what it costs.
1. How your letters are delivered
Every letter is printed, addressed and stamped with real First-Class postage, and postage is included in the price of every letter. When you place an order, you choose one of two delivery options:
- We mail it: we print your letters and mail them directly to every recipient on your mailing list by USPS First-Class Mail. There is no shipping charge.
- Ship to me: we print, address and stamp your letters and ship them to you, ready to drop in the mail yourself. Shipping is charged as described in section 5.
2. Your proof comes first
Nothing is printed until you approve a proof of your letters with your real data. For orders we mail for you, our team also reviews your mailing list before your proof is prepared. Production starts only after you approve your proof.
3. Processing time
When you approve your proof by 10 a.m. Central Time on a business day, your letters are usually printed and in the mail within two business days. Proofs approved after 10 a.m., or on a weekend or holiday, start the next business day. This is our usual turnaround, not a guarantee: large orders and busy periods can take longer, and we’ll let you know if yours will.
4. Delivery time
We mail it: USPS First-Class Mail typically arrives within 5–7 business days after mailing. Delivery times are USPS estimates and are not guaranteed. We email you when your letters have been mailed.
Ship to me: we ship your letters by USPS, which usually takes 2–3 days. We email you when they ship, with a tracking number and a copy of your mailing list.
5. Shipping costs
There is no shipping charge when we mail your letters for you. For Ship to me orders, shipping is charged for each touch (each round of letters) and shown at checkout before you pay:
- Up to 100 letters: $10
- 101 to 250 letters: $15
- More than 250 letters: $15, plus $20 for every additional 400 letters or part of 400
6. Multi-touch campaigns
In a 2- or 3-touch campaign, you approve every letter when you set up the campaign. Your first touch is processed as described above. Follow-up touches are scheduled 35 days apart, counted from the date you pay, and we email you when each one is released to print.
Follow-up touches are released automatically unless you turn off Automatically release my scheduled follow-up touches in your account. To pause or change a touch, reply to the release email or contact us before it prints.
7. Where we deliver
We mail and ship to addresses in the United States only.
8. Undeliverable and returned mail
We mail to the addresses on your mailing list. Before printing, we remove duplicate and incomplete records, but we can’t confirm that every address is current. USPS returns First-Class Mail it can’t deliver to the return address printed on your envelopes, which is your return address. See our Refund Policy for how undeliverable mail is handled.
9. Delays
Once your letters are handed to USPS, or to the carrier for Ship to me orders, delivery is in their hands. We aren’t responsible for postal or carrier delays, but if something seems wrong, contact us and we’ll help track it down.
10. Contact us
Questions about shipping or delivery? Contact us:
Yellow Letter
4035 Ryan Rd, Blue Mounds, WI 53517
Phone: (866) 990-8695
Email: sales@yellowletter.com